Posts Tagged ‘Chapter 9: The Value Control Loop’
ACT II. How Value Actually Forms, Drifts, and Becomes Credible
Topics in this chapter: Government audits (5) · Supplier performance (3) · Procurement (2) · Value realization (2) · AI governance (1) · AI ROI (1) · Business cases (1) · Contract terms (1) · Vendor accountability (1)
Ontario’s AI Note-Taker Accuracy Fixes Start at the Next Purchase
Ontario’s auditor found errors in notes from all 20 approved AI note-taking systems it reviewed for doctors. The accuracy fixes that followed apply to future purchases; current contracts gained an annual security report.
Read MoreMaryland Renewed an Unfinished System Without Telling the Board
Maryland’s attorney general’s office renewed a software contract without telling the state board the system was unfinished. The audit’s fixes check deliverables and invoices, and none asks whether the system fit each unit.
Read MoreBattery Buyers’ Contract Gives Seller Claims No Extra Weight
A battery buyers’ alliance published a model contract in which the seller’s performance figures carry no evidential priority over the buyer’s own. Its order of terms is a usable model for software and AI purchases.
Read MoreA Post-Implementation Review That Never Asked If the System Worked
An Australian agency’s plan called for a post-implementation review. The workshop it held after launch identified four priority actions, each about how projects are run. None concerned what the new system was bought to do.
Read MoreA Federal IT Fund Required Savings Estimates but Not Savings
A federal modernization fund required a savings estimate with every proposal, and repayment did not depend on the savings arriving. Eight years later its administrator and its auditor count the results differently.
Read MoreFederal Contract Reviews Will Ask Six Questions, None on Results
Federal buyers must review their schedule purchase agreements in writing every year. Under the acquisition overhaul that review is going from three items to six, and none asks what the purchase produced.
Read MoreUK Buyers Now Rate Suppliers Publicly, With No Way to Compare
Public buyers in the UK now rate their suppliers every year and publish the verdict for the next buyer. The register that would let that buyer compare ratings is still described in the future tense.
Read MoreProcurement Prices Every Concession and Never Checks the Result
Procurement has learned to price what it gives up at the table. Nothing on the other side of the signature prices what it got.
Read MoreEurope’s Draft Rules Reward Quality at Signing and Stop There
Europe’s new procurement proposal puts a legal floor under the weight given to quality at award and asks for a record when each contract ends, but leaves the buyer to check whether the quality arrived.
Read MoreLaunching an AI Model Proves Little Until the Results Show Up
Getting a model into production is a milestone the deploying team awards itself. A capability is demonstrated at the point of outcome, and in Domino’s 2026 survey the organizations that built governance first were also the ones delivering faster.
Read More