The Value Standard
AI Features Added to Your Software Get Approved on Price Alone
Most companies have rules for approving a new software charge. Those rules check that the right person signed. They don’t ask what the new feature should deliver, so an added AI feature can be approved with no result anyone can check later.
Read MoreOntario’s AI Note-Taker Accuracy Fixes Start at the Next Purchase
Ontario’s auditor found errors in notes from all 20 approved AI note-taking systems it reviewed for doctors. The accuracy fixes that followed apply to future purchases; current contracts gained an annual security report.
Read MoreMaryland Renewed an Unfinished System Without Telling the Board
Maryland’s attorney general’s office renewed a software contract without telling the state board the system was unfinished. The audit’s fixes check deliverables and invoices, and none asks whether the system fit each unit.
Read MoreAnalyst Ratings Rank Vendors on Criteria You Didn’t Choose
Market ratings are getting better at telling buyers which providers deliver. None of them can tell a company whether its own purchase did what it was bought to do.
Read MoreBritain’s New Rights to End Public Contracts Ignore the Results
The Procurement Act 2023 writes termination rights into public contracts that no term can remove. Each is measured against a contract, and none refers to the result the purchase was bought for.
Read MoreNew Zealand Tracks On-Time, On-Budget Purchases but Not Results
New Zealand’s annual procurement capability report counts how many agencies recorded on-time and on-budget delivery. It has no figure for whether purchases produced their results, and its benefits reporting for significant contracts is paused.
Read MoreBattery Buyers’ Contract Gives Seller Claims No Extra Weight
A battery buyers’ alliance published a model contract in which the seller’s performance figures carry no evidential priority over the buyer’s own. Its order of terms is a usable model for software and AI purchases.
Read MoreWhen a Purchase Disappoints, the Original Claims Are Missing
When a purchase disappoints, the standard advice is to return to what was promised before the commitment. It only works if someone wrote those promises down in a place the review can find.
Read MoreWhen Vendors Measure the Value You Get, Keep Your Own Record
Vendors and their partners are building funded programs to define and measure the value their customers get. That is real progress, and it makes the buyer’s own record more important.
Read MoreOutcome-Based AI Pricing Still Lets the Vendor Keep the Count
Outcome pricing now lets the buyer pick what it pays for, but the count still lives in the vendor’s platform, and the event on the invoice is rarely the result the purchase was approved to produce.
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